![]() I simply requested a credit and relayed the facts that HBO stopped working, that I had spent hours with tech support and the issue could not be resolved, and AT&T had no idea when the issue would be resolved. Not 100% sure thats true but I can say that when I do this (and have in the past as well) I am not connected overseas, I dont hear a lot of script reading, and they tend to be able to get stuff done. ![]() This supposedly connects you to the "customer retention" unit. ![]() AT&T voice bot asks why you are calling say "CANCEL SERVICE". I recommend that you not waste even one more day. AT&T admits there's a problem but they seem to toss out boilerplate scripts to stall, then they will say your problem will be escalated and wait 3-5 days. At least you can find company with many of us who cannot get this problem resolved after following all the usual AT&T support advice. If you havent, you should review other posts regarding this issue.
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